Category Archives: Customer Service

Kev's Rules for Community

Posted on November 24, 2009 by Kevin Micalizzi

For the September, 2009 Social Media Breakfast NH (#smbnh) at the Manchester, NH Public Library I gave this talk about my rules for community. I call it ‘Kev’s Rules for Community’. My rules are simple: Be Real Address the Need … Continue reading →

Posted in Communication, Customer Service, Technology | Tagged , , | 1 Comment

Poor theater experience, good customer service to the rescue!

Posted on February 10, 2009 by Kevin Micalizzi

Went to see Underworld: Rise of the Lycans last weekend.  We usually watch our movies at home (via NetFlix) so going to the movie theater is a real treat.  We decided to go to CineMagic in Merrimack, NH, because of … Continue reading →

Posted in Customer Service | 2 Comments